Refund policy
Bliss Burn + Bliss Build Subscription
We have a no refund policy for our subscription programs.
Once the program has been delivered you will be able to print, save and screenshot it immediately, preventing "return".
In the event that you cannot complete the program due to extenuating circumstances, e-mail us at hello@bikiniblisschallenge.com and we can either pause your subscription ( for up to 3 months) or you may cancel it (after the 6 month period has been met).
The Bikini Bliss Challenge - 8 WEEK Transformation Challenge
A full refund is available is available up to 30 days before program start day less administrative and processing fees of $111.
To prevent theft of the programming - Once you have been provided the program via app access, we will not be providing a refund - at this point, the macro's, cookbook, full training program and all other assets have been delivered.
Under no circumstances are refunds ever issued during, or upon completion of any of our fitness programs.
Apparel & Fitness Equipment
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@bikiniblisschallenge.com to begin the process. We will then instruct you where to return the item. Once items have been received, and accepted we will then issue a full refund within 5 days of receiving the returned item. Please ensure that you state why you are returning your items when you initiated contact for the return.
You can always contact us for any return question at hello@bikiniblisschallenge.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.